In conjunction with our 3rd party fulfillment organizations, we will work with you to correct or replace any errors in ordering, shipping or defects of our products, on the part of the fulfillment company, for up to 14-days after ordering and 7-days after delivery. Exchange of items are possible for up to 7-days after delivery - with an additional processing fee and shipping fee. All requests of any exchanges or corrections must be done within 14-days after ordering or 7-days after delivery. All sales are final - except where prohibited.